Ticket Basics

How do I access my tickets?

What is the difference between Premium and Regular Festival screenings?

What if there are no tickets available to a screening?

Can I make a group booking?

When should I arrive for my screening?

What are Rush tickets and what are Rush lines for?

What payment methods do you accept?

Does TIFF offer gift cards?

Will any additional fees be added to my purchase?

Can I get a refund on my tickets?

Individual Tickets

How do I buy tickets?

How much do tickets cost for year-round programming?

How can I access a Festival ticket pre-sale?

Festival Tickets

What ticket options are available for TIFF 2023?

What are the advantages to purchasing a ticket package?

How many tickets per screening are included in a Curated Ticket Package?

How do I receive the tickets from my Curated Ticket Package?

Do I need to redeem my Curated Ticket Package and make my film selections?

What is the process for redeeming my ticket package and selecting my films?

What if I am not available for the start time that I am assigned?

When will I know my seat locations for my Curated Ticket Package?

Can I exchange tickets from my Curated Ticket Package?

Is there a limit to the number of Festival tickets I can purchase?

How do I purchase tickets in accessible seating locations?

If I can no longer attend the Festival, can I get a refund?

Exchanges and Transfers

Can I exchange my tickets?

Can I transfer my tickets to a friend?

TIFF Account Manager

How do I sign in to or create an account?

I can't sign in, how do I reset my password?

Is there a preferred browser for using TIFF Account Manager?